Patient Advice Liaison Service (PALS)

The Nottinghamshire County Patient Advice and Liaison Service provides information and advice on local NHS services for patients, their families and carers and is often the first point of contact for residents who live in the Nottinghamshire County area.  PALS can be contacted by either calling 0800 028 3693 or e-mail pals@nottspct.nhs.uk

The PALS team will:

Listen -  Provide a confidential listening and support service for any concerns that patients, their relatives and carers may have

Inform -  Provide information about NHS treatment and services provided

Advise -  Provide immediate advice on how to resolve queries and advise on voluntary agencies offering help and support

Help -  Help patients, their relatives and carers find their way through the NHS

Involve - Provide information about how patients and the public may become involved in the planning and development of NHS services

It should be noted that PALS is an advice service that does not replace the formal NHS Complaints Procedure. Should the Patient Advice and Liaison Service be unable to resolve your enquiries then you may wish to take the matter further via the formal NHS Complaints route. Click here for more information on complaints.

Contact details:

Patients living in

Mansfield & Ashfield, Newark & Sherwood areas (North)

Freepost RSST-SCJJ-SRBJ

Patient Advice and Liaison Service

NHS Nottinghamshire County

Balderton Primary Care Centre

NG24 3HJ

Telephone: 0800 028 3693 (option 1)

E-mail: pals.north@nottspct.nhs.uk

Or

Patients living in

Broxtowe & Hucknall, Rushcliffe and Gedling areas (South)

Freepost RSST RKUH-STKR

Patient Advice and Liaison Service
NHS Nottinghamshire County

Byron court
NG5 7ER

Telephone: 0800 028 3693 (option 2)

E-mail: pals.south@nottspct.nhs.uk

If you consider that you require assistance or support in making a complaint about the NHS you may wish to contact the Independent Complaints Advocacy Service (ICAS). ICAS are independent of the NHS, their services being both confidential and free of charge.

ICAS may be contacted on 0300 456 8347.

For more information on the PALS service - click here