How to make a compliment or complaint

Compliments and Complaints

NHS Nottinghamshire County (PCT) recognises the importance of user feedback in the continued development of high quality, responsive and accessible health services.

Complaints form an important element of such feedback and reflect where services provided by the PCT have failed to meet with user expectations. It is important that when issues of concern arise, that these are dealt with in a timely and professional manner with appropriate explanation and assurance provided together with remedial action and / or apology as necessary.

It is often possible to resolve issues of concern straight away. Wherever possible therefore you should tell someone close to the source of your complaint, eg. doctor, nurse, therapist, receptionist or manager. Alternatively you can write or telephone (see contact details below).

Anyone who is or has been receiving NHS treatment can access the NHS Complaints procedure, including relatives and carers of patients. You may complain on behalf of another person subject to that person's written consent. Complaints can be made either verbally or in writing.

Complaints should be made as soon as possible. Usually we will only investigate complaints that are either made:

within 6 months of the event
or
within 6 months of you recognising that there is something to complain about, providing this is not more than 12 months after the event itself.

These time limits may be waived if there are good reasons why you could not bring your concern(s) to our attention sooner.

Contact details:

Patients living in

Mansfield & Ashfield, Newark & Sherwood areas (North)

Complaints Team

Freepost RSST-SCJJ-SRBJ

NHS Nottinghamshire County

Balderton Primary Care Centre

NG24 3HJ

Telephone: 0800 028 3693 (option 1)

E-mail: complaints.north@nottspct.nhs.uk

Or

Patients living in

Broxtowe & Hucknall, Rushcliffe and Gedling areas (South)

Complaints Team
Freepost RSST RKUH-STKR
NHS Nottinghamshire County

Byron court
NG5 7ER

Telephone: 0800 028 3693 (option 2)

E-mail: complaints.south@nottspct.nhs.uk

If you consider that you require assistance or support in making a complaint about the NHS you may wish to contact the Independent Complaints Advocacy Service (ICAS). ICAS are independent of the NHS, their services being both confidential and free of charge.

ICAS may be contacted on 0300 456 8347.

For more information on the PALS service - click here